英语投诉信的格式。专升本英语考试的历年真题一般有以下几类：书信类、通知、告示、纪要、图表类、文字类这些。只要把这几种类型搞定，就能解决作文。
为什么要背模板？
大多数同学的英语水平都挺一般，经常会出现逻辑不通，内容浅显，表达不清楚等问题。而模板的意义就在于框架＋素材，能在给你提供保底分数的情况下给予冲刺高分的可能。灵活使用一份好的模板，是花少量时间得高分快最好的途径。
作文通用框架
书信类
【第一段】寒暄＋写信目的（两句话）
【第二段】过渡句＋关键句（同公务书信）
【第三段】祝福语/重申目的＋期待回信
通知类
【第一段】明确目的
【第二段】过渡句＋关键句
【第三段】重申目的＋更多联系方式
图表类（重点）
总体框架：
【第一段】 整体描述＋具体数据描述2句 （静态/动态）
【第二段】 过渡句 ＋现象原因论证
【第三段】 结论/预测/评价/建议/措施
文字类作文总体框架：
【第一段】总结并改写题目关键句/主题句＋说明立场
【第二段】表明态度（完全同意/部分同意/完全不同意）＋论证（同图画类论证语料库）
【第三段】总结立场/观点
投诉信
【文章结构】
第一段：我要投诉这次服务。
第二段：写明投诉原因
第三段：阐述要求，并表示自己期望回复。
【万能句式】
一、篇首句
1. I am writing to you about… which I received/bought…
我写信给你是关于…我收到/买了…
2. Iam going to complain about…
我要投诉……
3. I am writing to inform you that I am dissatisfied with your.
我写信通知你，我不满意你的…..
4. I feel sorry to trouble you but I am afraid that I have to make a complaint about.
很抱歉，打扰你了，但我恐怕不得不向你投诉…
5. I wish to draw your attention to the problem that I bought.
我想提醒您注意我购买……的问题
6. I am writing to make a complaint about…
我写信是要投诉……
7. I feel sorry to trouble you but I am afraid I have to make a serious complaint.
我很抱歉打扰你，但恐怕我必须提出严重的投诉。
二、篇中句
1. When I took… out of the bag and examined… closely, I found…
当我拿…从包里出来检查……仔细地看，我发现……
2. When I unpacked…and tried to use it,it did not work.
当我打开时……我试过了，但没有用。
3. I will appreciate it very much if you could…
如果你能……的话，我将非常感激
4. I would be grateful if you could…
如果你能……的话，我将感激不尽
5. I trust you will take my complaints seriously and…
我相信你会认真对待我的投诉和……
三、篇尾句
1. I would be grateful if you could…
如果你能……我会很感激。
2. I look forward to your dealing with these problems without delay.
我期待着你毫不拖延地处理这些问题。
3. I hope that my problem will get your consideration.
我希望我的问题能得到您的关注。
4. We do hope that you’ll take measures to solve the problem.
我们希望你们能采取措施解决这个问题。
5. I will appreciate it very much if you could…
如果你能……我将非常感激。
6. I must have you fully understand that without a satisfying solution, I will reserve my right to take legal action.
我必须让你完全明白，如果没有令人满意的解决方案，我将保留采取法律行动的权利。
模板与例题
To whom it may concern.
I am________(自我介绍）. ②1 feel bad to trouble you but I am afraid that I have to make a complaint about________.
The reason for my dissatisfaction is________（总体介绍）. In the first place,________（抱怨的第一个方面）.In addition,________(抱怨的第二个方面).Under these circumstances, I find it________(感觉）to________(抱怨的方面给你带来的后果).
I appreciate it very much if you could________（提出建议和请求），preferably________（进一步的要求),and I would like to have this matter settled by________(设定解决事情最后期限）Thank you for your consideration and I will be looking forward to your reply.
Yours sincerely,
Li Hua
【真题演练】
假如你是李华，周末在书店购买了一本英文小说。回家后你发现书本有质量问题，与店员理论，其服务态度不好，因此你决定给书店经理写一封投诉信。内容包括：
1. 反映存在问题；2. 提出解决方案。
注意：
1. 写作词数应为80左右；
2. 请按如下格式在答题卡的相应位置作答。
Dear Manager,
____________________________________________________________________________________
【优秀范文】
I am writing this letter to complain about some problems I have come across recently in your bookstore. Yesterday I bought an English novel with an elaborately designed cover. But later I found that several pages of the book were cracked and befouled. What is worse, the misprints spread everywhere in the book and seriously affected my comprehension. I went to your bookstore to require a replacement. Surprisingly, your staff turned down my request rudely and even denied the poor quality of the book.
Now, I’m wondering whether you can refund or exchange a new one for me. In the meantime, I’d like to appeal to better service of your staff. An early response will be appreciated.
Yours,
Li Hua
【导语】本篇书面表达属于应用文。假如你是李华，周末在书店购买了一本英文小说。回家后你发现书本有质量问题，与店员理论，其服务态度不好，因此你决定给书店经理写一封投诉信。
【详解】1.词汇积累
遇到：come across→run into
购买：buy→purchase
严重地：seriously→severely
拒绝：turn down→refuse
2.句式拓展
合并简单句
原句：Yesterday I bought an English novel with an elaborately designed cover. But later I found that several pages of the book were cracked and befouled.
拓展句：Yesterday I bought an English novel with an elaborately designed cover, of which later I found that several pages were cracked and befouled.
【点睛】[高分句型1] I am writing this letter to complain about some problems I have come across recently in your bookstore. (运用了省略关系词的定语从句)
[高分句型2] Now, I’m wondering whether you can refund or exchange a new one for me. (运用了whether引导宾语从句)
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